Refund & Cancellation Policy

Purchases and delivery

Mile Mischief sells one-time digital adventure access at the price shown for each route. Access is delivered to the purchaser's account after confirmed payment. These are not recurring subscriptions.

Full refund — adventure not started

If you request a refund within 14 days of purchase and the adventure has not been started, we refund the full amount to the original payment method. Passes that were never started remain refundable for the life of their 30-day start window — contact us before the window closes.

Started or completed adventures

Once an adventure has been started, the digital experience has begun and the purchase is generally final — including adventures that were completed. An expired or completed adventure is replayed with a new purchase, not an extension.

Technical failures

If a game-breaking defect on our side prevented you from completing an adventure, contact support with your order number and we will review it — we may refund, extend the adventure window, or both. Extensions granted by support are recorded with an audit trail.

How to request a refund

Email mbrashars@gmail.com with your account email, route name, order date and a brief description. Please do not send payment card numbers. We aim to reply within 2 business days. Approved refunds are returned through the original payment method where supported; bank or card processing times vary.

Cancellation

A one-time adventure purchase does not create a subscription requiring cancellation. To request cancellation of unused access or discuss a refund, contact mbrashars@gmail.com.

Chargebacks

Please contact us before filing a dispute — nearly every issue is resolved faster by email. If a payment is disputed through your card issuer, we will provide the transaction record and work with you directly.